Welcome to the RCU ICT Support Department
At Reformed Church University, our ICT Support Department is dedicated to providing exceptional technical assistance and support to our university community. We understand that reliable and efficient information technology is essential for the smooth functioning of academic and administrative activities.
ICTS department is at the heart of our university’s technological landscape. We are dedicated to ensuring that our campus community experiences a seamless and efficient technology environment that supports their academic, research, and administrative needs. Our mission is to empower the entire university ecosystem by providing reliable, secure, and innovative technology solutions.
The ICTS department is dedicated to providing innovative and reliable technology solutions to empower our academic community. Our mission is to facilitate excellence in teaching, learning, research, and administrative operations by delivering high-quality, secure, and accessible IT services. We are committed to supporting the university’s core mission.
Our vision is to be a leading force in technological innovation and support within the academic community. We aspire to continuously adapt and evolve, anticipating and meeting the ever-changing technology needs of our university and its stakeholders. By fostering a culture of excellence, collaboration, and accessibility, we aim to become a model for how technology services enhance the educational and research experiences at RCU. Our ultimate vision is to empower our university community to excel in a digital world, contributing to a brighter future for all.
- Network and Internet Services: We oversee the university’s network infrastructure, ensuring high-speed internet access, Wi-Fi connectivity, and network security.
- Email and Communication Systems: Manage the university’s email services, offering communication solutions to keep the campus community connected
- Technical Support and Helpdesk: Our responsive helpdesk team is available to assist with technical issues, troubleshooting, and problem resolution.
- Software Development: Our team of skilled developers is dedicated to creating and maintaining software solutions that meet the specific needs of our academic and administrative units.
- Hardware Maintance and Repair: We provide efficient hardware repair services for university-owned devices, ensuring minimal disruption to academic and administrative operations.
- Data Security and Privacy Management: Implement robust data security measures and privacy policies to protect sensitive information.
- Classroom Technology Support: Ensure that classrooms are equipped with the latest technology for effective teaching and learning.
- Website and Digital Platform Maintenance: Maintain and update the university’s websites and digital platforms to provide accurate and up-to-date information.
- Our state-of-the-art data centers and robust server infrastructure support the university’s digital ecosystem, ensuring high availability and reliability.
- We continuously invest in cutting-edge technology to enhance IT capabilities and stay at the forefront of technological advancements.
- Users can reach our helpdesk through phone, email, or in-person visits during office hours.
- To request IT services, students can submit service requests through the student portal, detailing their issues and requirements.
Mr. Z. Revesai
Research Interests: Data Science | Artificial Intelligence | Cyber Security
Mr. E. Nyamwena